fre99's Commitment to Responsible Gaming
fre99 believes that gaming is for enjoyment. Use our tools and support to keep your gaming experience safe and in control.
Gaming Should Be Fun, Not a Burden
At fre99 we believe that online gaming is a form of entertainment — not a solution to life's problems. Responsible gaming means knowing your limits, setting a budget, and taking a break when needed. Our platform provides various tools and support to help you do exactly that.
Gambling remains harmless and enjoyable as long as it stays within control. But when gaming becomes a habit and causes financial or mental stress, it is important to seek help. fre99 is committed to being by your side at all times.
Our support team is available 24/7 — in both Bengali and English. If your gaming experience is causing any problems, speak to us directly.
For Ages 21 and Above Only
To register at fre99 and play any game or place any bet, you must be at least 21 years old. There is no possibility for minors to open an account. Age verification is an important policy of ours, and any violation of this rule will result in immediate account closure. Keep underage members of your household from accessing your account.
Control Is in Your Hands
Set Deposit Limits
Set a maximum amount for your daily, weekly, or monthly deposits. Once this limit is set, you will never be able to go beyond your own budget. Reducing a limit takes effect immediately; increasing one has a waiting period — this protects you from placing larger bets in an impulsive moment.
Loss Limit
Decide in advance how much loss is acceptable within a given period. Once you reach that limit, the platform will automatically stop you. This protects you from the urge to place bigger bets to chase your losses.
Session Time Limit
Set how long you want to play in one sitting. When the set time is up, the system will alert you and end the session if needed. Long sessions can lead to fatigue and poor decision-making — so keeping a time limit is the sensible thing to do.
Time-Out (Break)
Take a temporary break for a few days or a few weeks. During a time-out you cannot log in to your account or place any bets. This helps reduce short-term stress and keep a clear head. Contact our support team for assistance.
Self-Exclusion
If you are experiencing long-term problems, choose self-exclusion. Once activated, your account will remain closed for a set period or permanently. Making this decision takes courage — fre99 is ready to provide you with full support.
Reality Check Reminders
At regular intervals, a summary of how long you have been playing and how much you have spent is shown. This reminder gives you a clear picture of your current situation and helps you make informed decisions.
Warning Signs of Problem Gaming
If any of the signs below appear in yourself, it is time to seek help. This is not a sign of weakness — it is a courageous step toward taking care of yourself.
- Feeling the urge to bet more to recover money you have lost
- Hiding your gaming from family or friends
- Borrowing money for gaming or using funds meant for essential expenses on bets
- Repeatedly failing to stop playing despite trying
- Feeling restless or irritable when not gaming
- Gaming having a negative impact on work, studies, or relationships
- Developing a habit of gaming to find peace of mind or to forget pain
What a Responsible Gamer Looks Like
Budget First, Gaming Second
Decide how much you will spend in each session before you start. Never go beyond that budget — whether you win or lose.
Manage Your Time
Take regular breaks instead of playing for long stretches at a time. Keep time for family, friends, and hobbies.
Winning Is Not Guaranteed
Gaming is a form of entertainment, not a source of income. Accept losses as normal and do not increase your bets in hopes of recovering lost money.
Keep an Eye on Your Mental State
Avoid gaming when you are under stress, feeling sad, or going through a low period. Decisions made in such states are often harmful.
Seek Help When Needed
If you feel you are losing control over your gaming, contact the fre99 support team. We do not judge — we help.
Activate the Protection Tools
fre99's responsible gaming tools can be accessed directly from your account settings. After logging in, go to the "Account Settings" or "Responsible Gaming" section and set your deposit limit, loss limit, session time, time-out, or self-exclusion according to your preference.
Reducing a limit or activating a time-out or self-exclusion takes effect immediately. For increasing a limit, we maintain a waiting period so that no one can cancel their own protections on impulse.
If you have any issues or want to learn more about the tools, contact us via live chat or email — 24 hours a day, 7 days a week.
We Are By Your Side
fre99 Support Team
If you feel that gaming is causing a problem, do not wait — talk to us. Our support representatives can assist in both Bengali and English.
Common Questions About Responsible Gaming
Enjoy fre99 Responsibly
Know your limits, use the tools, and play with enjoyment. Check the FAQ for more information or browse our games section.