Your Privacy Is Our Commitment
This policy clearly explains how your personal information is collected, stored, and kept secure on the fre99 platform.
Section 01 Introduction & Applicability
fre99 ("we", "our", or "platform") provides a safe and reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how fre99 collects, stores, uses, and protects your personal information.
By using fre99's services through our website, mobile application, or any other digital channel, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, we ask that you please refrain from using our platform.
This Policy applies to all registered members, guest browsers, and anyone using any fre99 service. We place the highest importance on your privacy and are committed to handling your information responsibly.
Section 02 What Information We Collect
We collect information in two main ways — information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide
Information you provide when creating an account, getting in touch, or making a transaction includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment information — bKash, Nagad, Rocket, Upay, or bank account details
- Documents required for identity verification (national ID card or passport)
- Information provided when contacting us via live chat or email
2.2 Automatically Collected Information
When you use the fre99 platform, the following information may be collected automatically:
- IP address and device identifier
- Browser type and operating system
- Time spent on the platform and pages visited
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
Section 03 Purpose of Data Use
fre99 uses your personal information only for the following lawful purposes:
3.1 Service Delivery & Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing VIP membership and rewards programs
- Providing customer support
3.2 Security & Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring age verification (21 years or older)
- Maintaining account security
- Complying with applicable laws and regulations
3.3 Platform Development
- Improving the user experience
- Developing new games and services
- Identifying and resolving technical issues
- Customising content according to user preferences
3.4 Communications
- Sending important account notifications
- Sending transaction confirmation messages
- Sharing promotional information based on your consent
- Responding to support requests
Section 04 Data Sharing & Disclosure
fre99 does not sell your personal information to third parties. However, information may be shared in limited circumstances in the following situations:
4.1 Service Provider Partners
We work with trusted technology and payment partners who help us operate our services. These partners can only access the information necessary for their specific tasks and work under strict confidentiality agreements. For payment processing, the necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
4.2 Legal Obligations
If required by law, court order, or direction from a regulatory authority, we may provide the necessary information to the relevant authorities. Any such disclosure will always be limited to the minimum information necessary within legal boundaries.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user data may be transferred. Should such an event occur, we will notify you in advance and the updated policy will be published.
Important: fre99 never sells your personal information to advertisers or marketing agencies. Ensuring the security and privacy of your information is our highest priority.
Section 05 Cookie Policy
The fre99 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymous data about platform usage to help improve the service.
- Security Cookies: Help detect and prevent fraud.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working correctly. Most modern browsers offer cookie management options — refer to your browser's help section for guidance.
Section 06 Data Retention Period
fre99 retains your personal information only for as long as necessary or legally required. Specifically:
- Information for active accounts is retained for the duration the account remains active.
- Even after an account is closed, certain information may be kept for a specified period to fulfil legal requirements.
- Transaction records and financial information may be retained for an extended period in accordance with regulatory requirements.
- Once the retention period ends, data is securely deleted or anonymised.
Contact our support team for more details on data retention periods.
Section 07 Security Measures
fre99 has implemented industry-standard technical and organisational security measures to protect your information.
7.1 Technical Safeguards
- SSL/TLS Encryption: All data transmissions are protected with the highest standard of encryption.
- Secure Databases: Stored data is kept in encrypted format.
- Firewall & Anti-Intrusion Systems: Active security layers deployed to prevent unauthorised access.
- Two-Factor Authentication: An additional verification process is available for account security.
7.2 Organisational Safeguards
- Only authorised personnel can access user data.
- All staff operate under confidentiality agreements.
- Regular security audits and reviews are conducted.
- 24/7 monitoring is in place to detect suspicious activity.
Transmitting information over the internet is never completely secure. We make every effort to protect your data, but no system is entirely infallible. You can help secure your own account by using a strong password and not sharing it with anyone.
Section 08 Your Rights
As a fre99 user, you have the following rights over your own information:
8.1 Right to Access
You can request a copy of your personal information held by us at any time. Contact our support team to make this request.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or with the help of support.
8.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, information required to fulfil legal obligations may not be possible to delete.
8.4 Right to Opt Out of Marketing Communications
You can opt out of promotional messages and newsletters at any time. Every marketing message includes an unsubscribe option, and you can also communicate this preference through support.
8.5 Right to Lodge a Complaint
If you have any complaint about how your information is handled, contact fre99's support team directly. We will try to resolve your complaint within a reasonable timeframe.
Section 09 Minor Protection
fre99's services are for those aged 21 or older only. We do not intentionally collect any personal information from minors.
An age verification process is followed during account registration. If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify our support team immediately.
Section 10 Third-Party Links & Services
The fre99 platform may occasionally reference third-party services, such as payment gateways or game developer platforms. These third parties have their own privacy policies over which fre99 has no control.
When you use third-party services — particularly during payment processing — your information will be handled according to that service's policy. We encourage you to read the privacy policy of any external service before using it.
Section 11 Policy Changes
fre99 reserves the right to update or change this privacy policy at any time. For important changes, we will notify you in the following ways:
- The updated policy will be published on this page with the revision date noted.
- A notification may be sent to your registered email address.
- A notice of important changes may be shown when you log in to the platform.
If you continue using the platform after any changes, you will be considered to have accepted the new policy. We recommend reviewing this page regularly.
Section 12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, feel free to contact us. fre99's support team is available 24/7:
Live Chat: Speak directly with the support team from any page on the platform — seven days a week, twenty-four hours a day.
Email: [email protected]
Language: Support is available in both Bengali and English.
We try to process your privacy-related requests as quickly as possible. For some requests, additional information may be asked for due to identity verification requirements.
Thank you for your trust in using fre99. We are committed to always being careful and responsible in protecting your personal information.